The pros and cons of 24/7 unattended and hybrid shops
Unattended and hybrid shop concepts are gaining attention across the retail world. They offer retailers new ways to serve customers and manage operations, but they also present unique challenges. While some succeed and set new standards, others struggle to meet expectations.
Join us for a webinar where we explore what makes these shop formats work and the lessons we can learn from those who use them successfully.
Ralph Thomsen
Ralph Thomsen is Product Owner in the digital department of Salling Group, working with self-service solutions such as Scan&Go in Salling Group’s conventional stores and more recently the experimental, unmanned føtex Go! concept. His focus is on how digital tools can improve convenience for consumers in a grocery retail context.
Christian Wenzzel
Christian is running AI Retail, a company focused on creating the future retail application landscape, at the same time operating multiple small retail stores in Denmark. This sets him apart from almost everybody else in the market, that he can put his applications to use immediately and also get the immediate response from the market and the customers.
Christian is dedicated to finding the optimal "Hybrid store", a partly manned, partly unmanned store, with a positive business case and a good user experience.
Thomas Toftkjaer
Thomas Toftkjaer, with a Computer Science background from Aarhus University and experience as an Associate Professor in positioning, brings over 10 years of expertise in instore payments at Vipps MobilePay. He has worked as a developer, product manager, and business developer and now leads Tech & Design for Large Customers, overseeing products like Customer Club Instore, Instore Account Payments, and Recurring Payments.
Thomas will share insights at the intersection of business, product, and technology in instore payments.
Mikkel Groth-Andersen
The webinar will be facilitated by Mikkel Growth-Andersen, Fiftytwo’s Director of Innovation. With over 20 years of experience in designing software and customer processes, Mikkel specializes in tackling tomorrow’s challenges by driving practical and affordable retail innovation.
Mikkel's focus is on delivering clear and tangible benefits that enhance the end-user experience while streamlining retailers’ daily operations.