Retail Dialogues by Fiftytwo

Self-checkout unveiled: Insider insights for retail success

As consumer demands and behaviors evolve, retailers are exploring innovative solutions to enhance the shopping experience. One such solution gaining traction is self-checkout technology (SCO), offering a new way for customers to interact with stores. With SCO becoming more prevalent across various retail settings, it's evident that this technology is reshaping the landscape of shopping experiences.

From improved efficiency to enhanced convenience, SCO offers many advantages for both customers and businesses alike. However, its implementation also presents unique challenges that require careful consideration.

This third Retail Dialogues episode will explore various aspects of SCO in retail:

What factors should retailers consider before implementing SCO in their stores?
How do different perspectives on the customer journey inform retailers' strategies?
What are the key do’s and don’ts when it comes to self-checkout?

We'll discuss these SCO-related topics with a specific focus on insights and considerations from a Scandinavian perspective.

On-demand

Self-checkout unveiled with Carsten Hosbond Johansen and Usman Tariq Janjua

Online

Watch now

Who is it relevant to and what can you expect?

If you're a member of an IT department contemplating the implementation of SCO in your stores, we invite you to join us for this third episode of Retail Dialogues.

With representatives from both Fiftytwo and Toshiba, the episode promises a discussion covering both hardware and software aspects of SCO. Gain valuable insights and perspectives from the two industry experts as we look into the considerations and strategies involved in implementing SCO solutions.

Watch on-demand

Agenda

10.00

Welcome, intro and definitions of self-checkout vs. self-scanning

10.05

Self-checkout as a tool for the retailer

Store front-end development
Store operation optimization
Store operations role

10.15

Self-checkout seen from a retail customer perspective

User experience
User adaptions
Customer benefits

10.30

Things to consider when implementing self-checkout

Obstacles
Fraud detection
Implementation & Success factors

10.55

Wrap-up and questions

General manager, Nordics for Toshiba Global Commerce Solutions

Usman Tariq Janjua

Usman is Toshiba Global Commerce Solutions' General Manager for the Nordic region.

Through his 19 years of experience in the fields of technology and retail, Usman has numerous insights into what drives successful technology deployments in brick-and-mortar retail environments and which pitfalls to avoid.

Director, Professional Services for Fiftytwo

Carsten Hosbond Johansen

Carsten is Fiftytwo’s Director of Professional Services, heading up an area of highly experienced consultants and developers.

Carsten has more than 8 years of experience working with Fiftytwo solutions. He's been in the trenches, rubbing shoulders with large retailers all over Scandinavia. This has given him a hands-on experience and understanding of what works and what doesn't in the real world of retail.