Grocery and convenience

At Fiftytwo, we provide grocery retailers with flexible and adaptable solutions. Our tools streamline operations and address both local demands and market trends, helping clients succeed in a competitive market.

• Adaptable POS solutions for seamless integration: Markets and technologies change at a rapid pace, and most retail chains have growth and expansion ambitions. A POS solution typically has a lifespan of at least ten years, so it’s hugely important that it offers enough deployment and POS system integration flexibility to enable retailers to scale and adapt to whatever changes may come.
  
  
• Unified commerce for consistent customer experiences: In many grocery and convenience industry chains, the POS solution works together with webshop systems, Click&Collect, etc., in unified commerce or omnichannel ecosystems, where prices, campaigns, and discounts must be the same across all channels at any time.
  
  
• Efficient chain and local store management: Chainwide management, maintenance, and bulk handling of administrative tasks must be efficient. However, the need for efficient administration also applies to store-specific back-office management, for example when individual stores need to run local campaigns or mark down articles locally for a limited time. 
  
  
• Integrating POS solutions with key retail systems: Stores’ high turnover, the large number of articles as well as discounts and campaigns that may change several times a week pose a need for extremely efficient integrations between the POS solution and retailers’ other solutions. For example: supermarket management software, payment, ERP, loyalty, sales monitoring, electronic shelf labels (ESLs), fraud detection, cash management systems, inventory management, space management, reporting, data analytics, financial reconciliation, digital receipt repositories, and more.
  
  
• Insightful analytics for business improvement: Grocery and convenience chains’ analysts need access to comprehensive logging of all user interactions, API requests and responses, processes, and database actions related to the POS solution. This is essential for analyzing business strengths and challenges. Additionally, comprehensive logging helps maintain full transparency, control, forecasting ability, and regulatory compliance.
  
  
• Maximizing existing hardware investments: Chains in the grocery and convenience industry have a very high number of tills and other touchpoints, each with costly hardware. That’s why chains often want to reuse as much of their existing hardware as possible when they switch POS solutions.
  
  
• Streamlined processes for rapid staff onboarding: That’s why new staff onboarding and training, as well as the related management of access, authentication, and permissions, must be quick and easy.
  
  
• User-friendly design for high-traffic environments: POS system user interfaces for all audiences – be it frontline staff, back-office personnel, or customers who use stores’ customer-facing displays, SCOs, or Scan&Go apps – must be highly usable so everyone can easily understand processes and complete them efficiently.
  
  
• Operational efficiency and proactive problem resolution: If something goes wrong in this high-volume industry, effects are immediately felt on stores’ bottom-line figures. Any disruptions must be kept to an absolute minimum, SLAs are paramount, and support must be available whenever needed and able to resolve problems quickly. Ideally, operations monitoring should spot signs of trouble before they turn into a problem.